Seasonal orders ( Ramadan, Eid, Christmas, end-of-year, and Black Friday discounts) or any huge discounts that occasionally happen, such as National Days and the same occasional discounts, are not eligible for return or exchange under any circumstances.

For orders placed outside of these periods, you have 14 days from the date of receipt to return the items to us.

• In our commitment to providing the best service, the exchange process from our side will be according to the following steps:

  1️⃣ We receive the returned order, and it is shipped from your country to the country of origin.
  2️⃣ After the return order arrives, we ship the replacement piece to you again as if it were a completely new order

  Since we use DHL, one of the world’s top shipping companies in terms of security and speed, the shipping cost is 35%, covering the entire process to ensure your orders arrive quickly and efficiently, providing you with the best possible experience.

How do I return my order?

1- Submit a return request by following the below steps:

A. Login to your account using the link 

B. You will be redirected to the orders list that you have created on our website

C. Click "Request Return" under the order you want to return.

D. Submit your return request after choosing the reason for the return.

2- If your order is eligible for a return, we will send you an approval email within 48 hours containing the return label.

3- Print the label and send the returned order to us.

4- Once your returned order is received at our warehouse, we will send you a confirmation email with a store credit coupon code that you can use anytime.

Is there anything else I need to know?

• Our order processing system is automated, so orders cannot be cancelled upon ordering. 
• The returned products should not be worn, used, washed or damaged, and the original tags/labels/original hygiene sticker(s) are attached. Otherwise, the return will be refused, and no refund will be issued.
• In big seasonal sales announced on the website, the store credit value will be deducted from the original product price rather than the sale price.

Are there any items that I can't return?

• Any design with the note (Pre-order or Customized) on the product page.
•  Orders placed using store credits are not eligible for returns.
• Couture gowns are not eligible for return unless the designer's house approves. After you submit a return request, we will confirm with the designer and let you know their final decision.
• Please note that some brands don't allow returns or exchanges, so we cannot accept returns for those products. We appreciate your understanding! These brands are (ATELIER PRÊT and MNM COUTURE)

Tip : Have someone help you measure yourself for more accurate results. Wear the same shoes and undergarments that you will be wearing to your event.

We clean up after ourselves.

Ecommerce deliveries have a carbon footprint. That's why we support cutting-edge companies that remove carbon from the air.

Together, participating businesses have…

• Removed more than thousands of tonnes of carbon from the atmosphere
• Provided carbon-neutral shipping for more than millions of orders

Here's how it works: For every order we receive, a formula is used to calculate the estimated shipping emissions. Based on those estimates, a portion of our revenue goes to carbon removal companies that have been vetted by scientists from Carbon Direct. Those companies use that money to remove however much carbon our shipments created. Any extra funds go toward the further development of carbon removal technologies.

Let's meet a few of the companies removing carbon from the sky.

Grassroots Carbon

DroneSeed