1. Where is Onlinemarkat located?
We are an online store officially registered with the Ministry of Trade and Industry in Jordan
Certificate of Registration. We operate exclusively online without physical branches.
2. From where are the orders shipped?
Orders are shipped directly from brand warehouses in Europe, China, America, Turkey, and Vietnam to ensure the latest designs and best quality.
3. Which countries do you ship to?
We ship to all countries worldwide except Palestine, Syria, Yemen, Iraq and Lebanon. Occasionally, shipping to these countries may be available; please
contact us to confirm.
4. Is shipping free?
Yes, shipping is free to all countries we deliver to.
5. How long does delivery take?
Order preparation typically takes 3 to 5 business days, followed by shipping which takes 3 business days, totaling approximately 9 business days.
6. Are there customs fees or taxes on orders?
We cover all customs fees and taxes in Saudi Arabia and Jordan. For Saudi customers, if you receive a text message from DHL EXPRESS requesting customs payment, please forward it to us via
WhatsApp, and we will pay the fees on your behalf to ensure timely delivery.
7. How can I place an order with Onlinemarkat?
You can easily place an order by following these steps:
1. Browse our website and select the product you wish to purchase at www.onlinemarkat.com.
2. Choose the desired size and color.
3. Click on “Add to Cart”.
4. Go to your shopping cart to review your order.
5. Click on “Proceed to Checkout” and enter your shipping and payment information.
8. How can I track my order?
You can track your order easily through the following link:
Track Order
9. What payment methods are available?
We offer several payment options to suit all customers:
• All countries: Visa, MasterCard, PayPal.
• Saudi Arabia and UAE: Mada, Tabby, Visa, MasterCard, PayPal.
• Jordan: Cash on Delivery, Visa, MasterCard, PayPal.
10. How can I contact customer service?
You can contact us via WhatsApp through the following link:
Contact Us Now
11. Which shipping companies do you use?
We ship through DHL EXPRESS, SMSA, and other shipping companies to ensure fast delivery.
12. How can I choose a correct size?
We know that online shopping is something scaring you, especially when it comes to choosing the size that fits you; we have a detailed size chart for each product we sell under each product description section. An excellent guide of how to take your measurements is also listed here
13. Why shall I buy from onlinemarkat.com?
Well, that’s a good question! We offer some added advantages that will make you always happy to shop with us:
-We guarantee 100% original brands
-FREE Shipping worldwide
-Fast delivery
-Secure and easy shopping
-Easy Returns
-Lowest price guarantee (If you have already purchased an evening dress from onlinemarkat.com and find a lower price in the next 10 days of your order, we will refund you the difference.
Exceptions: Advertised price must be sold online at an Authorized Retailer! The product must be available for immediate shipment in the size and colour ordered. This does not apply to any dress marked sale, clearance, special auction, etc. Cannot be combined with any other discount, coupon or special offer)
14. I did not like the item that I received; how can you help?
If you are not 100% satisfied with your purchase, you can return it, read our return policy here
15. Can I cancel my order?
Our order processing system is automated and cannot be cancelled upon ordering.
If you have any additional questions, please feel free to
contact us. We wish you a pleasant shopping experience with Onlinemarkat!