Terms & Conditions

OVERVIEW

This website is operated by OnlineMarkat. Throughout the site, the terms “we”, “us” and “our” refer to OnlineMarkat. OnlineMarkat offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

SECTION 1 - ONLINE STORE TERMS

 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

SECTION 2 - GENERAL CONDITIONS

 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

 

 

SECTION 3 - MODIFICATIONS TO THE SERVICE AND PRICES

 

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

SECTION 4 - PRODUCTS OR SERVICES (if applicable)

 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

SECTION 5 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

 

SECTION 6 - OPTIONAL TOOLS

 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

 

SECTION 7 - THIRD-PARTY LINKS

 

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

SECTION 8 - PERSONAL INFORMATION

 

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

 

SECTION 9 - ERRORS, INACCURACIES AND OMISSIONS

 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.  Sometimes, products may go out of stock because of inventory synchronization issues. In such case, we will contact you to confirm whether you want to get refunded or exchange the item that became out of stock with other items. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

SECTION 10 - PROHIBITED USES

 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

SECTION 11 - GOVERNING LAW

 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws.

 

SECTION 12- RETURNING ITEMS

1.2 Returning items

Please refer to Refund Policy for details

 

12.2 Assessment of a product’s condition remains at the sole discretion of onlinemarkat and this decision is final. We reserve the right to refuse any returns where the above conditions are not met. Refused items will be returned to the customer at the customer’s expense. If we refuse any returns where the above conditions are not met, we will attempt to contact you to obtain payment for returning the product to you. If you do not respond to us with the required details within a reasonable amount of time (in any event no later than 90 days from the date on which we contact you) we may treat the product as abandoned and deal with the product as we see fit in our absolute discretion.

12.3 Special Exceptions

 There are several products that cannot be returned unless they have defects, such as:  Final discounted & seasonal discounted items, Evening Dresses if supplier does not accept returns, accessories and shoes, personalized products and pajamas or altered products.

12.4 Store credits are valid for 12 months 

For further information on store for items you wish to return back to our warehouse please see our  Returns Policy.

 

13.0 Store Credits and Discount/Promotional Codes

13.1 All OnlineMarkat gift vouchers, store credits, discount/promotional codes or alike (Gift Card) are subject to the following terms contained in this clause 13, which are also provided on issue of gift vouchers.

1. (a) Store Credit are valid for use on goods or services offered on the OnlineMarkat Website, unless otherwise specified;
2. (b) Gift Cards cannot be used to purchase another Gift Card(s);
3. (c) Using of a Store Credit is not valid in conjunction with any other promotional offers and seasonal sales, discount codes, or therealikes;
4. (d) Gift Cards are not redeemable or transferable for cash;
5. (f) Any unused balance on a Store Credit will remain on the relevant voucher/credit note until depletion or expiry, whichever comes sooner;
6. (g) Gift Cards are not subject to maintenance fees, unless otherwise stated;
7. (h) Lost or stolen Store Credit cannot be refunded or replaced;
8. (i) The resale of Gift Cards is strictly prohibited

        

13.1 All products on sale are subject to the following conditions:

1. i) Available until sold out
2. ii) Limited sizes and styles are available

iii) Not available to be returned

13.2 Returns on sale/promotions

(a) Any sale products are not available to be returned as detailed in Returns Policy.

13.3 Whilst we endeavor to ensure all details, descriptions and prices listed on the Website are accurate, errors may occur. Any information we provide in relation to availability of products/service is a guide only and is subject to change without notice. To the maximum extent permitted by law, we will not be liable for any lack of availability of products that have been ordered through the Website. If we discover an error we will inform you of this as soon as possible and give you the option of reconfirming your order or cancelling it.

SECTION 14 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

SECTION 15 - DUTY AND TAXES

Some countries may charge import duties and taxes or other random fees. carrier company may also charge handling fees for processing your parcel through customs.
Sorry, we have no control over this and it's your responsibility to pay for any fees.
We suggest you find out what fees are applicable in your country before you order. 

SECTION 16 - CASH ON DELIVERY SERVICE

Any order that is placed with cash on delivery service is subjected to be paid by customer upon receiving the order, when we ship your order, we send you a notification by email, this means that you shall be financially prepaid. Any refuse of payment upon delivery will be subjected to Information Systems and Cyber Crime Law Article (6) and Article (7) and shall be punished by law.

After sending your order out, buyer is expected to pay the amount due to our carrier company, if for any reason the shipment rejected and payment not accepted from the buyer, we will send you a warning notification, if the payment not arranged in 3 days after notification sent, onlinemarkat will resort to law.

 

SECTION 17 - BUYER IDENTITY DOCUMENT

Sometimes, and because we ship internationally, shipment will be held for security screening  and carrier will need  your passport  copy  as  name in shipping address mentioned from two parts and there is many people under  same name that’s why passport copy or id copy is required  to  identify the receiver  and to complete  security screening  process. if for any reason, recipient of the shipment refused to send a copy of his passport, onlinemarkat will have the right not to proceed with shipment tracking and any refund request for the shipment will be declined 

 

Jordanian Customs

According to the new regulation set by the Jordan Customs Authority, effective Thursday 22nd of August 2019 that affects personal and commercial shipments to Jordan. it is mandatory to indicate the consignee National Identification number, when you buy from onlinemarkat.com you are ordering an item from our factory outside Jordan, once shipment received to Jordan, it will be checked and scanned by your local custom system which require explained above for clearance purpose, otherwise, Failure to provide the national ID number on the shipment information will categorize the shipment for formal clearance even if shipment value is low. 

onlinemarkat will have the right to cancel cash on delivery orders upon order confirmation if customer refuse to provide ID number. 

 

SECTION 18-SMS/MMS MOBILE MESSAGE MARKETING PROGRAM 

Onlinemarkat (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.

User Opt In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). Message and data rates may apply. 


User Opt Out: If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

Duty to Notify and Indemnify: If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the User Opt Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a material part of these terms and conditions. You further agree that, if you discontinue the use of your mobile telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.

YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND, AND HOLD US HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING ANY CLAIM OR LIABILITY UNDER THE TELEPHONE CONSUMER PROTECTION ACT, 47 U.S.C. § 227, et seq., OR SIMILAR STATE AND FEDERAL LAWS, AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM US ATTEMPTING TO CONTACT YOU AT THE MOBILE TELEPHONE NUMBER YOU PROVIDED.

Program Description: Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing and sale of clothing, bags and accessories

Cost and Frequency: Message and data rates may apply. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.

Support Instructions: For support regarding the Program, text “HELP” to the number you received messages from or email us at support@onlinemarkat.com Please note that the use of this email address is not an acceptable method of opting out of the program. Opt outs must be submitted in accordance with the procedures set forth above.

MMS Disclosure: The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.

Our Disclaimer of Warranty: The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. T-Mobile is not liable for delayed or undelivered mobile messages.

Participant Requirements: You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.

Age Restriction: You may not use of engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.

Prohibited Content: You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes:

- Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;

- Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;

- Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;

- Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;

- Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act); and

- Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.

Dispute Resolution: In the event that there is a dispute, claim, or controversy between you and Us, or between you and Stodge, LLC d/b/a Postscript or any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in [COMPANY’S CITY, STATE] before one arbitrator.

The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the Federal Judicial Circuit in which [COMPANY NAME]’s principle place of business is located, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five years’ experience in that capacity and who has knowledge of and experience with the subject matter of the dispute. If the parties do not agree on an arbitrator within ten (10) calendar days, a party may petition the AAA to appoint an arbitrator, who must satisfy the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”). The parties also agree that the AAA’s rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a well-reasoned decision. The parties agree that the arbitrator shall have the authority to award attorneys’ fees only to the extent expressly authorized by statute or contract. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration. The parties agree to arbitrate solely on an individual basis, and this agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.

Miscellaneous: You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.

Questions about the Terms of Service should be sent to us at support@onlinemarkat.com.

 

SECTION 19 -GENERAL CONCERNS

1- How can I order from your website?

you can order directly from our website by following below steps:
1 - select the size you wear usually
2 - Click add to cart button
3 - open your cart by clicking on the cart icon at the top right of the screen
4 - click checkout
5 - you will redirected to customer information page where you will add your information
6 - after filling your information, click "continue to shipping method" then click "continue to payment method "
7 - choose the payment method you want
8 - after you add the payment information click "complete order "
we can also created the order for you and send an invoice by email to pay

to order through whatsapp, please click here

2- How much will i pay for shipping?

we offer FREE Shipping worldwide for orders over $100!

3- When shall I receive my order?

Wherever you are, delivery time within 7-10 business days. However, shipments may be delayed due to the Coronavirus emergency and that depends on the internal situation of your country.

4 - Which countries do you ship to?

We ship worldwide

5- How can I choose a correct size?

We know that online shopping is something scaring you especially when it comes to choosing the size that fits you, we have a detailed size chart for each product we sell under each product description section. A great guide of how to take your measurements is also listed here

6- Why you don’t have a physical shop?

According to the Time Use Institute, the average dress shopping trip takes 3 hours in physical stores. If you multiply that by the 2 trip per week average, in order to get finally the dress that you want, that’s over 24 hours per month you’re spending in the dress shop! Even if Physical shops have a huge collection of dresses, you can’t try all of them because it a tiring and time consuming mission, we provide you with the styles that already worn and you can see them without the need of trying all of them out Another thing is, Physical shops can’t show you all new designs in regular basis because designers come up with new styles regularly and it needs time in shipping, customs and arranging styles in the shop. While we can update you regularly with the latest styles and you also can pre-order them!

7- Why shall I buy from onlinemarkat.com?

Well, that’s a good question! We offer some added advantages that will make you always happy to shop with us:

We guarantee 100% original brands
FREE Shipping worldwide
Fast delivery
Secure and easy shopping
Easy Returns
Lowest price guarantee (If you have already purchased evening dress from onlinemarkat.com and find a lower price in the next 10 days of your order we will refund you the difference.
Exceptions: Advertised price must be sold online at an Authorized Retailer! Product must be available for immediate shipment in size and color ordered. This does not apply to any dress marked sale, clearance, special auction, etc. Cannot be combined with any other discount, coupon or special offer)

8- I did not like the item that I have received, how can you help?

If you are not 100% satisfied with your purchase, you can return it, read our return policy here

9- How can I contact customer service?

You can contact us by sending an e-mail to support@onlinemarkat.com

10 - Can I cancel my order?

Our order processing system is automated and therefore cannot be cancelled upon ordering.

11- Do your prices include customs fees?

Some countries may charge import duties and taxes or other random fees. carrier company may also charge handling fees for processing your parcel through customs.
Sorry, we have no control over this and it's your responsibility to pay for any fees.
We suggest you find out what fees are applicable in your country before you order.

SECTION 20- RESPONSE LIMIT

All website terms and conditions are clearly stated in terms and conditions page, if for any reason, customer insist to keep arguing to have an exception and not to commit on these terms and condition, company has the right to block customer from any communication channel including all social media channels and our contact channels.

SECTION 21- CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@onlinemarkat.com.